Shipping and Return Policy

Shipping:

  • USPS Shipping
    • Rates are automatically calculated at checkout.
    • Free shipping transit times may vary and a minimum purchase may be required. 
    • Questions concerning shipping can be sent to shipping@didiroyale.com
    • Processing for Shipping
      • May take 1-3 business days to complete before transit times begin.
      • This time may be extended due to situations beyond the control of our the company after USPS takes control of your package.
      • Items that ship the day of purchase cannot be canceled/refunded. 
    • Payment issues may cause delays in processing and shipping.
      • Locations
        •  Orders may come in separate packages if dispatched from different warehouses.
      • The cost of shipping is non-refundable on all orders.
        • Orders with free shipping will be assessed fees if returns are requested.
      • Tracking numbers will be provided via email.
        • Contact tracking@didiroyale.com if you do not received your tracking information after 5 business days from purchase.
      • Issues listed below are the responsibility of the customer:
        • It is the customers responsibility to ensure packages are ship to secure locations only.
        • Please be sure to complete your order with an accurate shipping address before confirming purchase.
        • Compensation will not be provided for delayed, lost, stolen, or incorrectly addressed items.
      • Cancellations
        • Contact cancellations@didiroyale.com immediately after deciding to cancel an order.
        • Processed orders cannot be cancelled.
        • Shipped orders cannot be cancelled.
        • All non-refundable items can be cancelled if they have not been processed or shipped out.
      • Non Refundable items:
        • Beauty products such as makeup and tools
        • Belts
        • Bodysuits
        • Face Masks
        • Handbags
        • Hats
        • Jewelry
        • Lingerie/Undergarments
        • Sales and Discounted Items
        • Scarves
        • Sunglasses
        • Other items considered intimate in nature or otherwise protected by law.
      Returns:
       
      We want our customers to be 100% satisfied with their purchases because we provide quality products you will love and if you don't we offer a 15 business day return policy.
      • Email returns@didiroyale.com with a detailed message of what you are requesting to return and provide a brief description of why.
      • Refunds will only be granted for those who contact us within 24 hours of receiving their orders. All requests after 24 hours up to 15 business days will be issued store credits.
        • 24 hour window is based on USPS notification of delivery.
      • Customers should provide photographic evidence of the condition of the product requesting return if damaged.
      • The cost of shipping is non-refundable.
        • Your refund or store credit will be the original order balance less the cost of shipping and less the cost of return shipping.
          • We will provide a return shipping label.
          • Customers who received free shipping will receive refunds or store credits less the cost of shipping and return labels.

      Additional return details:

      • Non-refundable items cannot be refunded with some exceptions.
      • Fraudulent claims will not be honored by didiroyale.com.
        • Which include chargebacks without reaching out to us to fix any issues beforehand.
        • Items returned for fraudulent returns will be forfeited at the customers expense.
        • We reserve the right to deny returns for fraudulent behavior.
      • Returns will be issued store credit instead of refund if received after 5 business days. 
        • We provide the return labels to expedite the return process.
      • Returns that receive refunds may take 7-10 business days to process through the customers bank before showing up in the customers account.
      • Please email us if you have questions that we have not answered within this policy.
      • Returned items must be in unworn, unwashed, non-damaged condition, and have original tags attached.
      • If customers received damaged items they must contact us via email within 24 hours of receipt to discuss options.
        • Customers who contact us after 24 hours may be denied a damage return.
        • Photographs are require to request a damaged return.

        We greatly appreciate your business and look forward to serving you.