Exchanges & Returns

We offer a 5 business day Exchange Policy:

  • Customers must contact us within 5 business days of receiving items to qualify for an exchange per this policy.
    • Requests outside of 5 business days will be denied.
    • We currently are not accepting returns, only exchanges.
    • Initial shipping fees are non-refundable.
  • Items must be returned unworn, unwashed, undamaged, and with original tags/packaging attached.
    • Fraudulent behavior will not be honored and your request will be denied and fraudulent items that are returned will be forfeited at the customer's expense.
    • Fraudulent behavior will be pursued in civil court.

    Non-Returnable Items:

    We do not accept returns at any time for the following products which are considered final sale upon purchase:

    • Beauty products: Makeup and Tools
    • Belts
    • Bodysuits
    • Handbags
    • Hats
    • Jewelry and Watches
    • Lingerie/Undergarments
    • Sales and/or Discounted Items
    • Scarves
    • Sunglasses
    • All items considered intimate in nature or otherwise protected by law.
    • Didi Royale items purchased on other platforms. 

    To request an exchange please email:

    didiroyalellc@gmail.com

    We greatly appreciate your business and look forward to serving you.