Exchanges & Returns
We offer a 5 business day Exchange Policy:
- Customers must contact us within 5 business days of receiving items to qualify for an exchange per this policy.
- Requests outside of 5 business days will be denied.
- We currently are not accepting returns, only exchanges.
- Initial shipping fees are non-refundable.
- Items must be returned unworn, unwashed, undamaged, and with original tags/packaging attached.
- Fraudulent behavior will not be honored and your request will be denied and fraudulent items that are returned will be forfeited at the customer's expense.
- Fraudulent behavior will be pursued in civil court.
We do not accept returns at any time for the following products which are considered final sale upon purchase:
- Beauty products: Makeup and Tools
- Jewelry and Watches
- Sales and/or Discounted Items
- All items considered intimate in nature or otherwise protected by law.
- Didi Royale items purchased on other platforms.
To request an exchange please email:
We greatly appreciate your business and look forward to serving you.