Exchanges & Returns
We offer a 5 business day Exchange/Return Policy:
- Customers must contact us within 5 business days of receiving items to qualify for an exchange and/or return per this policy.
- Requests outside of 5 business days will be denied.
- The following fees apply to all returns:
- A flat $10 restocking and return label fee will be assessed for all returns.
- The amount of the initial shipping fee will not be refunded on any exchange or return.
- Cancellations are the exception to this rule. Items that do not ship and the order is cancelled before processing and shipping occurs will be eligible for a full return of the amount paid.
- Items must be returned unworn, unwashed, undamaged, and with original tags/packaging attached.
- Fraudulent behavior will not be honored and your request will be denied and fraudulent items that are returned will be forfeited at the customer's expense.
- Fraudulent behavior will be pursued in civil court.
We do not accept returns on the following products which are considered final sale:
- Beauty products: Makeup and Tools
- Sales or Discounted Items
- All items considered intimate in nature or otherwise protected by law.
To request an exchange or return please do the following:
Email email@example.com with:
- Name on the order and/or order number.
- Name of item being exchanged or returned.
- Please provide a detailed reason for your exchange or return:
- All reasons will be considered.
- A determination of approved or denied will be sent via email.
We greatly appreciate your business and look forward to serving you.
Didi Royale LLC